Delivery
& returns
UK delivery via Royal Mail. Free over £80. Returns accepted within 30 days.
Delivery options
- Royal Mail 48 — £4.99, arrives within 2-3 working days
- Royal Mail 24 Tracked — £7.99, next working day if ordered before 1pm
- Free Royal Mail 48 — automatic on orders over £80
Dispatch times
Orders are dispatched within 48 hours of payment confirmation. Bank transfer orders ship once your transfer clears. Orders placed before 1pm Monday-Friday typically dispatch same-day once paid.
Where we ship
UK mainland and Northern Ireland. Channel Islands and Scottish islands may take an extra working day.
Returns
Unworn items can be returned within 30 days of receipt. Items must be in original condition with all tags attached. Sale items are final sale unless faulty.
Buyer pays return postage unless the item arrived faulty or we sent the wrong item. Refunds are processed within 5 working days of receipt.
If something goes wrong
Email hello@urbanwearltd.com with your order reference (starts with UW-) and we'll sort it. We aim to respond within one working day.